A statewide program

Statewide AVL plus public-works telematics (plow and hydraulic sensors, driver ID) across five regions, with a contract standard of working in 95% of vehicles at close of installation. The program also included a custom Automated Spreader Log build. In January 2024 the customer paused digital spreader logs and set a deadline: show clear progress within ten days or they would decide whether to continue.

• Spreader log: wrote the scope of work and specification, then ran the issue log, developer sessions and customer sessions through the deadline.
• Installs: wrote each region's master install plan, which becomes an appendix to its work order.
• Training: wrote five manuals (introductory, supervisor, technician, administrator, winter operations) and delivered the sessions.
• Billing: drove a year-long invoicing problem through to a written resolution.
• Vendor: negotiated a credit from Geotab toward the customer's labour on a fleet-wide defective cable replacement.
• Tooling: built them an exception time report add-in in 12 minutes (see File A).

The spreader log survived the deadline and was restarted in 2026. The customer now validates installations in one region themselves, and the program runs on a multi-year contract through 2030.